Can you print double-sided?
Can I print without a border?
Do you archive files if I want to order a reprint?
What if I need my order urgently?
Are print-on-demand orders printed faster?
What's the best way to make prints of my artwork?
Can I arrange a test print?
Who prints my work?
Why does fine art printing take longer than other types of printing?
Where can I see your print prices?
Can I print in true black and white?
Do you have a minimum print size?
Do you print digital artworks (i.e. works created on an iPad?)
How large can you print?
Do you print invitations, cards, stickers, zines, etc?
Can you print with white inks, or metallics?
Will my artwork be printed on a sheet or from a roll?
What size can I print? Can I print a custom size?
What is a giclée print?
What printer do you use?
Scanning & Artwork Reproduction
Do you offer bulk discounts on scanning?
I live interstate, can I send you my artwork for scanning?
How large can you scan?
Postage, Dropshipping & Print Handling
How are my prints packed for postage?
Can you frame my prints, or arrange to have my prints framed?
How does dropshipping work?
Who can use your dropshipping service?
How often do you post orders?
Can you print custom packaging, or brand my parcels for dropshipping?
What postal options do you offer?
Can you send my print direct to my customer?
How should I handle my fine art prints?
Unpacking, unrolling and flattening large prints
Do you have a minimum order quantity/amount?
Do you offer trade prices?
I have an upcoming exhibition - do you offer exhibition discounts?
Can I set up an account with you?
How are payments handled?
Do you offer student and concession discounts?
What if my monitor isn't colour calibrated?
Can you provide ICC profiles so that I can soft proof at home?
Copyright and your IP
Do my files need to be stored in your archives?
Can I print someone else's artwork?
Will images of my work be shared on your social media?
How do I know you won't reproduce my work without my consent?
My monitor isn't colour accurate/calibrated - will this be a problem?
Can I send you all my files to check how large they can be printed?
Aspect ratios - help!
How do I set my files up for print?
Updated by Cassie
Turn around times for print-on-demand orders are the same as all orders. Print orders are managed by a queue based system, which means that jobs are completed in the order they are confirmed (ie paid for).
Our turn around times fluctuate depending on how many jobs are in our queue, and smaller orders are not necessarily completed faster. Turn around times depend on when your order was confirmed (paid for), and how busy we are at that time - not the size of your order.
While print-on-demand is helpful if you don't want to hold inventory, turn around times are not quicker just because the order is small.
If you are printing on demand, we strongly suggest letting your customers know upfront that there can be a wait time involved. This is generally between 3-10 business days, plus delivery time.
We cannot guarantee specific turn around times for print-on-demand orders, so it is your responsibility to ensure that the turn around time you advertise allows enough time for printing and delivery (see above). We are not responsible for missing any deadlines you may have arranged with your customer.